The software broken?

[a3predict]

The software has stopped working for the past few days and I am starting to get frustrated with this situation. The feedback gotten from Alex is cryptic and succinct and nothing seems to have been done thus far since I laid a complaint a couple of days ago.

What is going on? Is there any respite in sight to this whole technical mess? I have never experienced this in 8 years of me using this lovely software. A delay is financially dangerous for many of us.

I hope we get a resolution on time.

[Alex]

We apologize for this condition which arised from the changed odds data format.

You might know that such a problem arose several times during the long history of Odds Wizard existence.
Each time it had been solved successfully, usually in several days.
Of course, we will do our best to fix the problem as soon as possible this time.

Thank you for your understanding.

[a3predict]

Thanks Alex. Looking forward to being able to use this again in the nearest future.

[a3predict]

A week and a couple of days later still no respite in sight. I just re-register the software again on my laptop as requested (by the software) today, yet I am not getting the required value Bet.
I hope this is resolved asap.

[a3predict]

I'm the only one having issues with the software? No one seems to be complaining but me. It still not working.

[Player1]

I report that the comparison of betting odds is not working for me either, the problem has occurred over the last few days.

[a3predict]

I report that the comparison of betting odds is not working for me either, the problem has occurred over the last few days.

I hope they find solution to it soon enough.

[a3predict]

Dear Alex,

It will be 2 weeks this coming weekend of total shot down of the software and I am yet to get any feedback from you.

I am a professional sport bettor and this is my major source of games. My income has been cut off since this tragedy happened and I have been forced to source for games elsewhere but nothing is as good as Oddwizard.

I am stranded and so also are my subscribers. Your customer service is poor because you are mean to be updating all registered users at least once every couple of days. You just abandoned us to our fate. This is totally unacceptable and unprofessional.

You guys have forced me to jump on another software that is not as good as this and it is costing me money. Just give a hints feedback, is the damage irrevocable? If it is not why then has it taken almost two weeks to find a solution and yet none is in sight.

I am very pained and angry at this point. Do have a lovely day.